1st Generation Moving

This company will make your move the worst possible in every imaginable aspect.

I was paired with them through a brokerage company to move all of my belongings from Arkansas to NYC, and was told that they would be able to deliver everything on a specific date as I had informed them that I would be out of town for three weeks after that - they ended up arriving a full week late and I had to have a friend do my move for me since I wasn't there. Absolutely ZERO apology from the company, and the owner yelled down the phone that if I wanted to argue over the date on the contract I could lawyer up and he would have his lawyer ready.

The day that they were moving my things in, I got a call that there was a "long carry" fee of $500, even though they were parked directly in front of my apartment building and had access to a reserved freight elevator that was in the lobby. By that standard, every move is a "long carry" move. Of course I was left no choice but to pay, as they had my belongings in their truck.

Once I arrived home, I realized that they had lost an entire large box (I had maybe 10 boxes total being moved). I called them, and Jason told me that they would check the warehouse and ask the other moves that had been loaded in the same truck if they had my box. Over the next two weeks I called repeatedly, only to be told that it wasn't in the warehouse and that they were still checking with the other clients on the route. Finally, after AGAIN having to call instead of receiving any update from them, I was told that no other client had the box and I would have to file an insurance claim. Of course, not one single apology from the company for the fact that they lost an entire large box of my things.

The contract they have you initial specifies in the fine print (my bad for not reading closer) that insurance coverage is given on a 60 cent/pound basis. So even though I had multiple items that were very valuable in the box they lost, the most I could receive as an insurance payout would be a pittance. Given the other reviews here, I am not wasting my time to file a claim because I doubt that I would ever receive my check. Absolutely do not use this company for your cross-country or local move - their ownership does not care one ounce about making your move bearable in any respect.

Move size: Studio Service cost: $5500

**DO NOT USE THIS COMPANY!!**RUDE, FALSE QUOTES, INCONSISTENT PERSONNEL, DAMAGED ALL ITEMS 1st Generation moved our household items from Dallas to Seattle and operated in an unethical and illegal demeanor. Most items were COMPLETELY damaged. When beginning our contract with 1st Generation, we were quoted an estimated amount of our final bill, which increased by over 50%. Charges were incurred that were not originally discussed, like having stairs in our town home, which was clearly communicated to 1st Generation.When the movers arrived early to our home, the insisted on packing boxes themselves to speed up the move-out time, which also caused the rate to increase due to their box sizes that were supplied. Additionally, items were thrown into boxes and also dragged down the stairs by one individual, causing damage to the bottom of multiple items.After they left our home, EVERY conversation that occurred between the company and I was due to us contacting them or having to leave multiple messages with no contact.Our items sat in Dallas for two weeks without any progress and then when the truck left Dallas, it remained in Colorado for another week. When trying to determine the status of our items and schedule, we were either ignored or treated in an unprofessional and rude fashion. I then had to begin managing the account myself with the driver to remain in contact with him to receive updates on our stuff.The poor and nonexistent customer service, and inability to provide a quality service was originally upsetting, excluding the fact that the price greatly increased from what we were quoted. Then, when they called to say that they were expecting to arrive the next day, they wanted to charge another $400 to provide shuttle service from the truck to our home, even though our neighborhood does have access for 18-wheeler trucks. We were able to get that cost waived due to it being completely unethical, but then immediately afterwards received an email with an attached letter that the company wanted me to sign. The letter was asking me to forfeit my right to file any claims against the company if anything was stolen, missing, or damaged beyond repair. That of course made me incredibly nervous about the status of our valuables and furniture.The driver arrived later than estimated and was incredibly rude. He would not accept the money order because it was not from a post office, so we had to go out and get another one before the bank closed. The driver said if we didn't give us the money in 5 minutes, he would leave with our items.After we were able to provide him with the desired form of payment, which was never articulated to me, he then said he would not move the items off the truck until I signed the paper stating that we forfeit the right to sue or file a claim based on the status of our items. I had to then tell him I deleted the email, which I have not, so that he would give us our items and leave our property.Once they began unloading the truck, it only got worse. The majority of our items are ripped, torn, cracked, stripped, crushed or cracked. Everything from the box springs being torn to our pull out sofa being torn to them damaging our current town home (carpet and part of the wall) to a completely broken desk and tv stand to a cracked snowboard to a dresser with the back completely ripped off to our mattress just laying on the truck without anything around it. Anything you can imagine is damaged in some way - bike seat screws broken in half, bike chain protector cracked, dining room table corners crushed, boxes that apparently broken so they just wrapped in tape, boxes completely ripped open, nightstands cracked, bookcase scuffed, and more. They were even trying to leave things outside or against the wall so we would not see the damage. I have photographs of everything so far and I expect to find more damage throughout my unpacking.The company is unprofessional, unethical and borderline illegal, and I want to at least be reimbursed for their services, since we have an incredibly limited amount of salvageable items and they did not provide the service we signed up for - moving our items with care and proper handling. I have filed a complaint with the BBB and I will strive to ensure that no other person is affected by them and left with all of their property destroyed without any care or concern from 1st Generation.**DO NOT MAKE THE SAME MISTAKE!** I wish I could go back in time because our family has truly been violated and we paid for it to happen. It is a crime and do not do this to yourself!

Service cost: $2955

1st generation moved my 3 bedroom house 2 days ago , they charged reasonable hourly rate, but the movers were just great.
Cesar was very efficient, since they arrived he took over things –directing each mover to what he should do first.
Jackie estimated over the phone 7 hours to complete the move but they finished it in 6 hours .
They wrapped everything with moving blankets and the beds with the plastic covers.
What I liked the most is the Cesar was doing amazing job and the movers were kind and polite.

Service cost: $680

1st Generation Moving sent me a moving and packing quote. They did not send an estimator and I asked to do so repeatedly because their price was too good to be true. I made it clear that I didn't want to be haggeling the driver on the day of the packing. The agent made it clear that there would be no problem. Hay Simhon the owner is also associated with this other moving company who has been accused of theft and poor business practice:

http://www.bbb.org/dallas/business-reviews/movers/american-knights-moving-and-storage-in-dallas-tx-90222840

Driver and 3 others showed up. After an hour the driver starts to ask me for more money. I ended up paying an additional $700 on the spot.

I paid for packing but they did not bring enough packing materials. They used my personal household goods including boxes I had purchased costing me $75

I had a brand new iPhone docking station in it's original box. The driver/owner put tape on it and hand carried it to the truck. That was the last I saw of it. The driver claims he personally put it in the truck he sublet to the other company who delivered it. So each company is blaming the other and I am caught in the middle. Cost: $700

They promised to have my belongings delivered on 8/19. I have the emails to prove it. The owner said I was lying because his people would never promise that. I forwarded the emails and never heard back from the guy. I needed to know because I was hiring unpackers in Chicago. Because of his lack of commmunication, I had to schedule and cancel the unpackers several times. They said they would be at my new place on Sunday 8/21 at 2PM but didn't show up until 5:30P and that is when I noticed 1st Generation subcontracted to an outfit Im not familiar with. I had to cancel and rebook the unpackers for Tuesday so I went a total of 4 nights in a hotel room. I purchased an airline ticket to be here when the furniture arrived and it was pointless because they didn't keep their promise of 8/19 delivery. $1,000

Legs to leather sofa were removed by driver/owner in Dallas. The sofa arrived without 2 legs making it a useless piece of furniture.. $2,500

2 missing boxes that were packed and listed on the inventory but not delivered: $1,000

Punitive damages including emotional stress, loss of work, numerous times tracking down the owner to obtain the delivery date, canceling and rescheduling unpackers: $3,000.

Service cost: $2800

Please spend some time to read this review if you like your furniture and household items. Just one sentence about this company; THE WORST OF THE WORSTS because of these reasons: 1) They are not committed to the due date of delivery. 2) They couldn’t deliver one single item intact. 3) They take zero responsibility for the damages they cause. 4) They are liar and dishonest. Don’t be deceived by their ratings on google. If you check them on Yelp you will receive this message from yelp that many positive reviews have come from the same IP address.
I had them to move my stuff from TX to MA. It took them about 4 weeks to deliver my items while they had promised 3 weeks. Not to say that, they wanted to deliver my items at 3:00 AM because the truck driver wanted to go somewhere else after my delivery. I managed to convince the driver for deliver at 5:30 AM. I couldn’t believe my eyes when they started unloading the truck. Every single item was damaged. Just please see the photos which explain how horrible this company is. At one point, I thought they did that intentionally. They broke my coffee table in half. The sofa’s arm rest is broken. Very deep scratches and chipping of my desk. They broke my bed’s frame which made it completely useless. The TV-stand top glass was shattered. Where am I supposed to find a tinted glass for my TV-stand? I kept calling them and they chose not to take any of my calls. Finally, they told me I have to follow up my claims with their insurance company. I don’t know what’s the point of paying a moving company to move your household items while they fail to do their job properly. I would have donated my furniture instead. After I exhausted all these options I posted a review on google, Yelp, and ratemymoving.com. Only one day later, Dart called and just remembered they need to take some responsibility and that there was a third party who delivered my stuff and it was their fault and 1st Generation won’t work with them anymore just because of this accident, blahblahblah. He said he will follow up with their insurance company to get my claims going instead he wanted me to remove these review. I accepted (I admit that it was mistake and I shouldn’t have done it). I was offered some money much less than what my stuff worth and was scheduled to be delivered within 45 days. It’s been 4 months and I haven’t seen that money yet. They failed again to take care of such a small responsibility something they offered and committed. PLEASE STAY AWAY FROM THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $1820

I had moved from Dallas to Conniticut, pickup was good but the associated company with them is absolutely ridiculous who's lady manager is Pamela, they charged extra at the time of delivery and their employees are totally unprofessional they used abusive languages,if you will not pay them extra amount they refuse to shifted your delivery to your door, they told if you will not pay extra right away they will left outside the elevator, when you try to call office they will not pick so don't have any option left to pay them extra. At the time of pickup they committed that they will assemble the stuff while delivering but the associated company's employees charged extra and had not done complete work they told us we don't know how to assemble, I told them I have complete video how to assemble but still they refused to do it. Lot of my items got damaged and I am trying to get my claim let's see their response. I think whoever posted this moversis good must be there employees or stuff, as if you most of them posted they had cheated customers. I have their employees videos as well to show them they refuse to do it , how they are behaving , I started making when they took extra money from us still not doing assembling stuff, I had paid extra $100 to employees just to assemble my stuff which was already included in delivery.

Move size: 1 Bedroom Home Service cost: $1800

Unfortunately my experience with this company ended worst than it started. At the beginning Jimmy seemed helpful and told us they'd take care of everything and we'd have our belongings within 5-7 business days. But it actually took 11 days. They also refused to send someone out to my house to generate a solid estimate. Did my estimate over the phone with Jimmy,and after the movers finished loading my belongings into the truck they hit me up for all the additional charges. They tried telling me the estimate said we were only moving with 5 boxes,laughable for a across country move, and for all the supplies they used. They repacked alot of our belongings and took apart EVERY single piece of furniture, even the coffee table and tv stand. They didn't take pictures of anything, so when my furniture was delivered the guys had no idea what they were working with. Speaking of that this company outsoources the trucking company and movers who deliver everything. These guys were actually professional and were embarrassed at how 1st generation just threw things together..like chair legs inside the dresser that scratched the inside and left shreds of wood splinter everywhere.Forgot to mention that after they picked up my belongings the communication with Jimmy disappeared. Waited a few days to call him and everytime we called he had no idea where our belongings were and said he'd call us back.Every single time he said this he never called us back. We had to call him daily for lackluster updates. I would never recommend this company to anyone. I thought we were doing the best thing going with a small/local business. That was a mistake, your better off going with the larger companies because they've had more practice at running a business and better insure your belongings.

Service cost: $3400

I received my shipment yesterday and after I finished to open all the boxes I would like to thank 1st Generation team.
Since the first time I spoke with Jackie she was very nice and informative over the phone, she sent me a representative for in-home estimate,
 and I decided to use them because my brother in-law recommended and because the price was fair.
The movers arrived on time, they were very professional and kind and it seemed to me like they knew what they were doing.
Few days before the delivery I got an email from Hay letting me know the truck is on the way – when they delivered they put each item in place and reassemble the beds back.
Over all I am very pleased with the service !! THANK YOU.

Service cost: $3500

I chose 1st Generation Moving LLC as they were the cheapest quote that I had received.  I worked with Travis on the first day of booking my move and was very happy.  Then when I called back, I never spoke with Travis again, I spoke with Jeremy who was harsh and very rude.  I told him that I would rather speak with Travis and he seemed to calm down and everything seemed to be ok after that.  1 week before my move I called to confirm with him, he told me not to worry and that I would know my moving time on my date of move 48 hours before hand.  I had paid them my deposit of $230.00.  24 hours before my move, I called Jeremy again, he said that the foreman quit and that he promised he would figure out how to get my stuff on a truck.  I had to call 3 times that day, with the promise that he would have someone at my house, when I asked for a time, none was given.  When the moving date showed, no one showed up, no one answered the phone and after repeated calls, and emails, I had to call the fraud department at my bank to recover the money and have reported them to the better buisiness bureau. I would not recommend them unless you want to be stranded day of with no one to move your stuff.  They are dishonest and very unprofessional. .

Service cost: $1150